Automated Issue Detection & Assistance System
AIDA is TemaroTech’s advanced support system that detects issues early, triages intelligently, and connects customers to agents with complete context — combining AI reasoning, real-time monitoring, and human expertise.
Detection
Triage
Monitoring
Escalation
Core Capabilities
Designed for speed, visibility, and premium customer experience
Automated Issue Detection
Detect anomalies and recurring problems early using AI signals and operational patterns.
AI Triage & Smart Routing
Classify, prioritize, and route cases to the right support channel and agent automatically.
Customer ↔ Agent Collaboration
Chat with agents while AIDA preserves context and history to avoid repeated explanations.
Real-Time Monitoring
Track case progress, updates, and operational status with continuous intelligence signals.
AI Recommendations
Next-best actions, diagnostics guidance, and suggested resolutions — with escalation when needed.
Secure Enablement
Controlled activation per organization for correct routing, governance, and safe AI performance.
AI + Human Support Workflow
AIDA pairs AI intelligence with agent expertise — detect → triage → assist → resolve, with clear monitoring throughout.
Agent Co-Pilot Experience
AIDA assists agents with context, suggested responses, diagnostics steps, and escalation logic — consistently and fast.